Privacy Policy

1. Introduction

Airtoria CC ("Airtoria", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of visitors to this website and our clients. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and protect it, in line with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you submit our contact/quote form, we collect your full name, email address, phone number (optional), the service you're enquiring about, and any details you share about your space or project.
• Information collected automatically — like most websites, our server and hosting provider may log standard technical information such as your IP address, browser type, device type, and pages visited, for security and basic analytics purposes.
• Cookies — we use a small number of cookies to remember your preferences (such as your cookie consent choice). See our Cookie Policy for full details.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and enquiries submitted through our contact form;
• Schedule consultations, installations, and maintenance visits;
• Communicate with you about your project or service history;
• Maintain the security and proper functioning of this website;
• Comply with legal, accounting, or regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the basis that it is necessary to take steps at your request prior to entering into a service agreement (e.g. responding to a quote request), to perform a contract with you, to comply with a legal obligation, or on the basis of your consent, which you may withdraw at any time.

5. Third-Party Services

This website loads web fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) to display text correctly. Loading these fonts causes your browser to connect to Google's servers, which may process your IP address in line with Google's own privacy policy. We do not currently use third-party analytics or advertising tracking on this site; if that changes, this policy will be updated accordingly.

6. Data Sharing and Disclosure

We may share your information with trusted service providers who help us operate our business (for example, our website hosting provider or email provider), and only to the extent necessary for them to perform their function. We may also disclose information where required to do so by law, or to protect our rights, property, or safety, or that of our clients.

7. Data Retention

We retain personal information collected through the contact form for as long as necessary to respond to your enquiry and, where a service is provided, for the duration of our business relationship plus any period required by law (e.g. for accounting or warranty purposes).

8. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or outdated information;
• Request deletion of your personal information, subject to any legal retention requirements;
• Object to the processing of your personal information;
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:

• Airtoria CC [confirm registered entity name and registration number]
• Email: admin@airtoria.co.za
• Phone: +27 84 616 0065
• Address: 611 Lavender Rd, Onderstepoort, Pretoria, Gauteng, South Africa